Jo owns a Sales Enterprise by the name JK Water Solutions, dealing in RO systems for corporates. He has been in the business for a year and a half now. Recently Jo forayed into the water softener solutions, and is focusing on the Hotels market. With a sales team of 10 sales men, 3 lead generators and 3 customer service telecallers, Jo has an aim of reaching out to the hotels, service apartments and resorts in the territory.
![](https://www.sales2service.in/wp-content/uploads/2018/02/jostart.jpg)
![](https://www.sales2service.in/wp-content/uploads/2018/02/jo22.jpg)
Jo believes in delivering highest customer satisfaction. Also he believes in the fact that a Customer Complaint is a business opportunity. He particularly feels the importance of regular and consistent follow-ups on complaints. He did not want his executives to even miss even the smallest of complaints by even a day. He always wanted the team to follow the promised schedule to resolve complaints.
Also Jo wants to create a transparent automated system for complaint resolution. Then Jo took the recommendation of his supplier and got a Sales2Service ERP Solution. And from then on, there was no looking back.
![](https://www.sales2service.in/wp-content/uploads/2018/02/Jo33.jpg)
![](https://www.sales2service.in/wp-content/uploads/2018/02/jo4.jpg)
What has changed for Jo now?
- Jo now can view the complaints and their statuses at one point itself.
- Each complaint is allotted a time schedule for resolving the matter.
- Jo can allocate Executives to each account.
- He can track the complaints by the remarks and follow-up status.
- Jo is able to constantly check the nature and types of complaints at category and product level.
- He sits through the short remarks and long detailed remarks to better understand the exact nature of the problem.
- Surprisingly, all these information is helping Jo in considerably reducing the number of complaints.