Complaint Management
Record and report complaints from prospects and existing customers.
Follow-up each and every complaint till satisfactorily closed. Allocate Executives to accounts, schedule follow-up, communicate complaint status and take all actions necessary.
Record Complaints from Walk-In Customers
- Accept Customer Complaints/ Service Requests from new clients
- Set if all Walk-in complaints could be set as billable or not
Record Complaints From Existing Customers
- Register complaints from existing customers
- Track the service contract status with the complaint
- Complaint would show if it is billable or non-billable based on the existing contract with the customer
Billable or Non-Billable
- When creating a complaint, find out if that complaint is billable or not
- Also track when that contract is expiring
- Also check the number of support calls available
Move Product to In-House or To Supplier
- Move the product from the customer to In-house for servicing
- Mark the product as send to Supplier for service or replacement
- Track, update and maintain inventory records instantly for such transactions
Manage Expenses for Follow-ups
- Keep track of additional expenses made for each service call
- Record these expenses to be included in the Service bill
Service Estimations
- Generate Estimations for additional Spares or Services
- Send the PDF invoice file and email to the customer, automatically
- Approved Estimations can then be converted to Stores Request and appended to Service Bill
Complaint Type for each Product Category
- Manage each complaint type for quick and effective management
- Each product category could have a list of predefined complaints remarks
- Executives can directly select from a predefined list
