Jo owns a Sales Enterprise by the name JK Water Solutions, dealing in RO systems for corporates. He has been in the business for a year and a half now. Recently Jo forayed into the water softener solutions, and is focusing on the Hotels market. With a sales team of 10 sales men, 3 lead generators and 3 customer service telecallers, Jo has an aim of reaching out to the hotels, service apartments and resorts in the territory.
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Jo is keeping really worried about the lead conversions. So far, Jo has been managing enquiries and follow-ups in the Excel sheets. But off late, he has realized that enquiries are not followed up adequately. The Conversion rate is at an alarming rate of 5%. He knew that it is all about managing enquiries to the point that they result into a sale.
Then Jo took the recommendation of his supplier and got a Sales2Service ERP Solution. And from then on, there was no looking back.
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What has changed for Jo now?
- Jo can now keep a track of all enquiries at one place. He is able to constantly monitor the status of the enquiries.
- Jo and his Team now look at each enquiry in isolation, the actions taken to keep the lead warm and build strategies to manage and convert the lead.
- Jo tracks the quotations sent, discounts offered and lead status for each account.
- The team can now create a Schedule for Follow-Up for each account by allocating Executives to each account, date and time plan and also allocate alternative Executives based on availability of the employees.
- Now Jo and his Team are working hard towards lead conversion, and they can already see a progress.