Jo owns a Sales Enterprise by the name JK Water Solutions, dealing in RO systems for corporates. He has been in the business for a year and a half now. Recently Jo forayed into the water softener solutions, and is focusing on the Hotels market. With a sales team of 10 sales men, 3 lead generators and 3 customer service telecallers, Jo has an aim of reaching out to the hotels, service apartments and resorts in the territory.
Jo believes in delivering highest customer satisfaction. Also he believes in the fact that a Customer Complaint is a business opportunity. He always was particular in recording each and every customer complaints, irrespective of the nature and amount involved. However, he cannot expect the same passion from the Team, leading to some complaints being handled with negligence. Jo wanted an automated system for tracking service contracts, their expiry period, reminders and overall management.
Also Jo wants to create a transparent automated system for complaint resolution. Then Jo took the recommendation of his supplier and got a Sales2Service ERP Solution. And from then on, there was no looking back.
What has changed for Jo now?
- Jo has now an effective complaint entry platform.
- No complaint goes unnoticed or overlooked.
- Detailed report with remarks can be created.
- Jo can instantly link the complaint to the original supplier.
- If the complaint is a standard routine kind, then it has to be selected from the list.