Create Spares Estimation for Complaint
Check this video on how to create a Field Estimation for the complaint. It will explain how to add spare parts to be added for the defective products.
How to manage Complaint Details
Menu: Service -> Complaint List On Click set button in the Action column, the following links will be shown. There are Update Follow Up Inhouse Estimation Field Estimation Stores Request Generate Bill View Complaint On Click set button in the close column, the following links will be shown. There are Generate Bill Close Complaint More resources How to add standard complaint remarks How to edit / delete Complaint remarks
How to add Service Contract Type
Menu: Service -> Contract Type You can add as many as contract types your business requires. You can manipulate thru’ multiple options available to make special contract types. If your contract type will work like preventive maintenance, please select ‘Is Preventive Maintenance’ radio button. Else select “Is Per Call” if it works on “Per Call” principle. These contract types are needed to create a contract. These will be used in Complaint module, to decide whether […]
How to View Complaint
Menu Link: Service -> Complaint List -> Set -> View Complaint More resources How to create new Contract How to Schedule Service Follow up info Details